It's quite hard to come up with a concrete feasible problem-solving idea if you ONLY have about 30 minutes to pitch your thought. However, as complicated as it might be, there's no way out other than suggesting a couple of ways to breakthrough the problem. That's when RAPID #fastandfurious THINKING is needed, a way in which your brain needs to react in order to avoid any complications; you gotta think fast, act fast, and move fast.
It's been twice now, where volunteers have had issues minutes before the sales, and we've gotten no replacements for them, or even BlendZ members who have been absent without prior notice, creating tension within the company leading to rushing before the lunch period. These, caused by both lack of communication and responsibility, has enabled and pressure the team to play against time, finding a formula to replace the absent people in order to continue with an organized --as usual-- sale. Nevertheless, even if we found solutions and there were no complains done by the costumers, we had to assume several consequences as a team; however, it was not only one time when we had to deal with this type of complications, there were many.
1. Even if someone was not in charge of the sale, they had to leave aside their work, and help out with the issues going on. It was certainly unfair as they had to worry for an event that was not under their charge. Yet, as in any other business, you need to be aware that if there is a problem that involves the reputation of your company, you need to play it safe and devote your time for the good of the business even if it was not part of the original plan. |
3. Even us, as BlendZ members, we had to cover up the position of our volunteers in case one didn't show up, working on a shift that was not even planned, even if we had already participated in past weeks sales. This caused tons of stress within the team as it was tiring to work for someone that had prioritized and compromised to work over lunch.